Privacy,
in plain language.

How your enquiry is handled

When you submit a Wallow enquiry form, your name, contact details, business, location, product interest and requirements are saved in our website database. Our authorised team can import them into Wallow Office CRM to respond, assign follow-ups and manage your enquiry.

WhatsApp is optional

The website can also prepare a WhatsApp message for your review. Sending that message is a separate action. The website enquiry may already be saved even if you do not send the WhatsApp message.

Campaign information

If your page address contains campaign tags, such as utm_source or utm_campaign, those tags may be saved with your enquiry so our team can understand its source. This connector does not add advertising pixels or analytics cookies.

Website storage and Office access

Enquiries remain in the website database when our office computer is switched off. A protected connection lets Wallow Office retrieve them when it is running. Website and Office backups may also contain enquiry records. Access to the connection token is restricted to the administrators who configure it.

External services and security

WhatsApp, email providers, social platforms and website hosting services process information under their own policies. Our form uses a temporary hashed network identifier to limit repeated submissions. Hosting services may process normal access and security logs.

Contact our team

We use enquiry details to respond and follow up on your requirements. For questions about your details, or to request a correction or removal, contact wecare@wallowbev.com.